How much does shipping cost?
Shipping costs are calculated based on transport mode, cargo attributes, and route with no fixed price. Key factors include:
1. Mode Selection: Sea freight (cost-effective for bulk cargo) vs. air freight (faster for high-value/urgent goods) vs. international express (door-to-door for small parcels).
2. Billing Standards: Air/express freight charges by chargeable weight (actual weight vs. volume weight, take the higher value; 1CBM = 167KG). Sea freight (LCL) charges by volume/tonnage (1CBM = 1T), while FCL uses container-based pricing (20GP/40HQ/40HQ).
3. Additional Fees: Include terminal handling charges (THC), fuel surcharges (BAF/FAF), customs declaration fees, and destination port/clearance fees. We provide a detailed, transparent quote sheet with all costs itemized before booking.
Do you offer free shipping?
We do not provide universal free shipping, but we offer cost-effective promotional packages for specific scenarios:
1. Bulk Cargo Discounts: For large-volume/long-term cooperative shipments, we can reduce or waive certain surcharges (e.g., documentation fees, terminal charges)
2. Value-Added Package Deals: Combine transportation with value-added services (customs declaration, warehousing, labeling) to lower the overall unit logistics cost.
3. Route-Specific Promotions: Limited-time offers are available for popular routes (e.g., US/UK/Europe lines) during off-peak seasons. Contact our sales team for the latest preferential policies.
How long does shipping take?
Transit time varies by transport mode and route—here are standard references:
1. International Express: 3-7 days (e.g., DHL to the US/UK: 3-5 days; to Southeast Asia: 1-3 days).
2. Air Freight: 3-10 days (direct flights: 3-5 days; transit flights: 5-10 days; depends on origin/destination).
3. Sea Freight: 20-40 days (e.g., China to US West Coast: 12-18 days; to Europe: 25-35 days; slow-shipment routes may take 35-45 days).
4. Cross-Border Rail: 15-25 days (China to Europe via China-Europe Express).
Note: Actual transit time may be affected by peak seasons, port congestion, or customs inspection.
Can I track my order?
Yes, full-link order tracking is available throughout the logistics process:
1. Real-Time Updates: We provide a dedicated logistics tracking number (HAWB/order number) for you to check the status anytime via our official website/WeChat mini-program.
2. Node Notifications: Key milestones (warehousing, customs clearance, departure, arrival, delivery) will trigger automatic SMS/email alerts.
3. Exception Handling: If logistics is delayed or stuck, our customer service team will immediately investigate the cause (e.g., port congestion, customs inspection) and provide solutions.
Can I change my shipping address after placing an order?
Address modification is possible but subject to the logistics status—please operate as early as possible:
1. Pre-Pickup/In-Warehousing Stage: Free modification. Provide the correct address to our customer service team, and we will update the shipping label.
2. In-Transit Stage (Not Departed): Modification is available but may incur a small operation fee. Contact us immediately to submit a modification request.
3. Departed/In-Customs Stage: Modification is difficult. If the address is wrong, we can coordinate with the destination agent for redirection (additional fees apply) or arrange re-delivery after arrival.
4. Post-Delivery Stage: No modification. Please confirm the address carefully before placing the order to avoid losses.